Delivery

We aim to despatch orders within 3 - 5 working days with DPD on a next day service. Should you require your order sooner please use the express delivery option and add a note with your order and we will aim to get this to you sooner if we have the products ready.

 

Delivery for orders over £60 - FREE

Standard delivery (for orders under £60) - £5.95 *

Express Next Working Day (Ordered before 11am) - £9.95

Orders to Highlands & Islands - £15

 

* Standard delivery is 2–3 working days. All orders are dispatched with DPD on a next working day service.  Personalised orders take a little longer depending on how busy the workshop is and what the item is.

All house signs and clocks – 7 – 10 working days for delivery from date of order. Please note the express delivery is not avaliable for these products, unless confirmed before order is placed.

Marble items and slate pet memories – 3 – 5 working days for delivery from date of order.

Slate boards, cake knifes (slate or marble), bottle openers, cheese knifes - 5 - 7 days from ordering to delivery.

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We will notify you by email as soon as possible to acknowledge receipt of your order. If we are unable to fulfil your order following this acknowledgement, we will contact you by email or telephone. Our acceptance of your order will take place upon despatch of the product(s) ordered. If you require any information concerning your order, please email us at info@marbletree.co.uk. We may not accept your order if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time.

We prepare to ship your goods once we have received payment. Our terms do not affect your statutory rights.

We only deliver to the UK

Any delivery timescales are indicative only.  We will attempt delivery to an address and postcode as you enter it and cannot accept liability for late or failed delivery due to an incorrect address. Marbletree does not accept any liability whatsoever for delayed delivery caused by a third party.

 

Returns

We recommend returning your parcel with proof of posting. We regret that we cannot reimburse the cost of postage unless the items are faulty or are delivered in error.

On receipt of returned goods we can organise a refund for the purchase price or provide replacement goods at no cost to you. If we provide replacement goods we will be deemed to have complied with our obligations under the contract and no claim can arise out of your rejection of the original goods.

You should inspect the products upon receipt and check that everything specified is included & that there are no damages. You will be deemed to have accepted the order unless you notify us within 48 hours of receipt of the goods that there is a problem, or you cancel your order in acceptance with your cancellation right and/or you return the goods in accordance with our returns policy and procedure. If you fail to take such action, we are not obligated to accept any rejection by you of the goods at a later date. We cannot accept returns on personalised goods unless Marbletree have made a mistake.

Goods that are personalised, bespoke or made-to-order to your specific requirements are non-refundable, unless faulty.

 

 Cancellation

If you change your mind after placing an order, you may cancel your order before it has been despatched by calling us on 01229 869019 or email us at info@marbletree.co.uk. Providing we have not started making your order we will offer you a full refund.

 

Under the Distance Selling Directive, you may also cancel your order within seven working days of delivery. This doesn’t apply to any item made specifically for you. To cancel your order and receive a refund (This doesn't include the cost of the return postage), you must confirm this in writing and return the item within two weeks of receipt and in its original packaging to: Marbletree.  Unit 2, Cooper Lane, Bardsea, Ulverston LA12 9RA. Once it has arrived back with us safely, we will refund the item.

 

PAYMENT

Credit/Debit Card – Marbletree  accept: UK Maestro, UK Solo, Mastercard, Visa Credit, UK Visa Debit, UK Visa Electron, Maestro International, UK Debit Mastercard, Commercial Card and J.C.B. You confirm that the credit or debit card being used is yours. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to Marbletree we will not be liable for delay or non-delivery of goods.

 We retain the legal ownership of all goods until full payment has been made by you and received by us and legal ownership of the goods will immediately transfer back to us if we refund any payment for the goods to you. Risk in the goods transfers to you upon delivery.